Residents have been warned to be on their guard against criminals and scammers exploiting the coronavirus situation.
In Oxfordshire, County Council’s Trading Standards has received reports of scams targeting people via emails, text messages, and on the doorstep.
There are many genuine community efforts to help residents; to provide good quality advice and support. But unfortunately, not everyone is trustworthy, and some people will take advantage of this unprecedented situation.
Here are some of the scams Trading Standards is aware of…
Remember, criminals come in all shapes and sizes and can contact you at the door, by phone, post or online:
- Be aware of people offering miracle cures or vaccines for coronavirus – there is currently no specific treatment for coronavirus (COVID-19).
- People impersonating healthcare workers, claiming to be offering ‘home-testing’ for coronavirus – this is a scam and these kits are not currently available to buy.
- Emails offering a refund on council tax, utility bills, or similar are usually bogus and they are just after personal and bank details.
- There are lots of fake products available to buy online that say they can protect against or cure coronavirus. These will not help and are designed to take your money.
- There are new mobile phone applications that claim to give updates on the virus, but instead they lock your phone and demand a ransom.
- People offering to do shopping or collect medication, asking for money upfront and then disappearing.
- People offering home cleaning services.
- Remember: Banks or the police will never ask for account details over the phone.
Some scammers are claiming to be charity workers, offering assistance with shopping, or requesting donations.
Here are some tips from our Trading Standards team on how to check charity workers are genuine (graphic attached for social media and websites):
How to check if they are genuine:
- Check the charity’s name and registration number at gov.uk/checkcharity. Most charities with an annual income of £5,000 or more must be registered.
- Make sure the charity is genuine before giving any financial information – it’s ok to decide not to give on the spot. Be wary of unsolicited emails from charities you have never heard of and be careful when responding to emails or clicking on links within them.
- Exercise the same caution as with any other internet transaction, for example, to donate online. Visit the charity’s own website and always type the website address into the browser yourself.
- Contact or find out more online about the charity that you’re seeking to donate to or work with, to find out more about their spending. Ask a trusted friend, neighbour or relative if you are unable to research this or need a second opinion.
- Ignore requests to donate through a money transfer company.
Full details and advice from our Trading Standards team here:
Tips to avoid being scammed:
- Be cautious and listen to your instincts. Do not be afraid to hang up, bin it, delete it, or shut the door.
- Take your time; do not be rushed into making a decision that you will probably regret.
- If someone claims to represent a charity, ask them for ID. Be suspicious of requests for money up front. If someone is trying to tempt you into accepting a service, they are unlikely to be genuine.
- Check with family and friends before accepting offers of help if unsure.
- If online, be aware of fake news and use trusted sources such as .gov.uk or NHS.uk websites. Type-out email addresses. Don’t click on links in emails.
- Only purchase goods from legitimate retailers and take a moment to think before parting with money or personal information.
- Protect your financial information, especially from people you do not know. Never give your bank card or PIN to a stranger.
- Know who you are dealing with. If you need help, talk to someone you know or use the contact numbers provided below.
- If you think you have been scammed, report it to Action Fraud: 0300 123 2040.
- If you need advice, call Citizens Advice Consumer Helpline: 0808 223 1133.
- If you are in immediate danger, contact the police on 999.
- Contact your bank if you think you have been financially scammed.
- Age UK runs a telephone support service (for older people and carers): 01865 411288.
To learn more about different types of scams and how to protect yourself and others, visit www.FriendsAgainstScams.org.uk and complete the free online training.